Terms and Conditions

Last updated: October 2026. These Terms and Conditions apply to web hosting packages and domain services of VHUG Technologies OÜ.

1 Scope and contracting party

(1) The customer's contracting party is VHUG Technologies OÜ, Lõõtsa tn 5, 11415 Tallinn, Estonia, registered in the Estonian commercial register under number 17334484, VAT ID EE102907140, represented by Markus Milkereit ("VHUG" or "we"). Contact: hello@vhug.tech.

(2) These terms apply to all contracts for web hosting packages (CMS, Shop, Reseller, Managed Server) and for the registration, transfer and administration of domains concluded through the website vhug.tech. Individually agreed packages ("Custom") follow the respective offer; these terms apply in addition.

(3) A customer is anyone who uses VHUG's offer. A consumer is any natural person who concludes the contract for purposes that are mainly outside their trade, business or profession. A business customer is any natural or legal person acting in the exercise of their trade, business or profession when concluding the contract.

(4) Terms of the customer that deviate from or add to these terms only apply if VHUG has expressly agreed to them in text form.

2 Conclusion of contract

(1) The presentation of packages on the website is not a binding offer. By clicking "Order with obligation to pay" the customer makes a binding offer to conclude the contract. Before that, the customer can review and change the data in the summary.

(2) The contract is concluded when VHUG confirms the order in text form or starts to provide the service, at the latest when the first billing period has been paid successfully. VHUG may reject orders for good reason, for example incomplete or obviously false information.

(3) The customer must provide correct and complete information and report changes without delay. Businesses based in the EU may enter a valid VAT ID; VHUG checks it via the VIES system.

(4) VHUG does not store the contract text for the customer. The customer receives the order data by e-mail with the confirmation; these terms can be retrieved and saved on the website at any time.

(5) Contract languages are German and English. The language chosen at the time of the order prevails.

3 Scope of services

(1) The scope of services results from the description of the booked package on the website at the time of the order, including the tables shown there (for example storage, databases, mailboxes, backups). Booked storage add-ons are provided in addition to the package.

(2) VHUG provides storage on servers, internet access and the services named in the package. The customer's software and content are not part of the service unless expressly agreed. For Managed Server and Custom, support follows the scope described for the respective package.

(3) VHUG aims for a server availability of 99.5 % on average over a year, as stated for the packages on the website. Not counted are announced maintenance windows, disruptions outside VHUG's sphere of influence (for example failures of network operators, force majeure, attacks by third parties) and disruptions caused by the customer. Maintenance is performed if possible in periods of low usage and announced in good time if it leads to longer interruptions.

(4) Use is intended within the scope of reasonable use (fair use). If the customer permanently and considerably burdens the shared resources of a server beyond the usual level, VHUG may take measures to limit the load and propose a more suitable package.

(5) VHUG may technically develop and adjust the services as long as the agreed scope and the customer's interests are not unreasonably impaired. VHUG uses service providers for operation (for example data centres in Germany).

4 Prices, VAT, payment

(1) The prices shown at the time of the order apply. Prices are in euro plus statutory VAT, which is shown separately when ordering. The monthly price is the same for every billing interval.

(2) VAT follows the statutory rules: for consumers in the EU, VAT of the customer's member state is charged under the One-Stop-Shop (OSS) scheme where applicable. For businesses in the EU with a valid VAT ID outside Estonia, the reverse charge mechanism applies and the recipient owes the tax. For customers outside the EU no VAT is charged where this is permitted. The classification at the time of the order is decisive.

(3) The fee for the chosen billing period (12, 6 or 1 month, where offered for the package) is due in advance and collected at the start of each billing period. Payment is made by card or SEPA direct debit through the payment provider Stripe. By ordering, the customer authorises the recurring charges under the contract, including renewals and the yearly domain renewals.

(4) The invoice is provided electronically. The payment receipt sent by Stripe is not an invoice in the sense of VAT law.

(5) If a payment fails (for example returned direct debit, card declined or blocked, insufficient funds), the customer must pay by another means. The customer bears the costs of a chargeback for which the customer is responsible, as far as they actually arose; the customer may prove that the damage was lower. If the customer is in default of payment, VHUG may, after a reminder with a deadline, suspend the service; the obligation to pay remains. The statutory consequences of default remain unaffected.

(6) The customer may only set off or exercise a right of retention with undisputed or legally established claims. This does not apply to consumers.

5 Term, renewal and cancellation

(1) The contract runs for the term chosen when ordering (12 or 6 months, depending on the package). The term starts with the provision of the service, at the latest with receipt of the first payment.

(2) The contract renews each time by the term chosen when ordering (6 months for a 6-month term, 12 months for a 12-month term) unless it is cancelled with four weeks' notice to the end of the current term. The chosen billing interval does not change the term.

(3) Notwithstanding paragraph 2, consumers may cancel the contract at any time after the first term has ended with one month's notice to the end of a calendar month. Fees paid in advance for periods after the cancellation takes effect are refunded pro rata.

(4) Cancellation requires text form (for example e-mail to hello@vhug.tech or a message through the contact form of the website) and must identify the customer and the cancelled package. Receipt by VHUG is decisive. VHUG confirms receipt of the cancellation in text form.

(5) The right of both parties to terminate for good cause remains unaffected. Good cause for VHUG exists in particular if, despite a reminder, the customer is in default with at least two billing periods or with a not insignificant amount, seriously breaches section 7 or seriously infringes third-party rights. If VHUG terminates for cause for which the customer is responsible, claims to fees until the end of the agreed term remain, less saved expenses.

(6) After the end of the contract VHUG deletes the customer's data on the servers after a reasonable period communicated to the customer in advance, at the latest after 30 days. The customer is responsible for backing up their data in good time before the contract ends.

6 Domains

(1) This section applies to the registration and transfer of domains. VHUG arranges the registration or transfer to the relevant registry through a partner system of a registrar. Contractual relationships also exist between the customer as domain holder and the registry or registrar. Domains are always registered, transferred and held under the terms and policies of the respective registry and of the registrar used for the extension (TLD). These form part of the contract with the customer, are provided on request and are available on the website of the registry or registrar. VHUG does not list them per extension. The customer accepts them by ordering. In case of conflict the rules of the registry prevail for the domain itself.

(2) The domain is registered for one year initially. The fee for the first year is paid with the order. After that the domain renews each time for one year at the then current renewal price shown when ordering. The fee is collected automatically every year through the stored payment method. The renewal price may change if the registry or registrar changes its prices; changes are announced in text form at least four weeks before the renewal. The customer may cancel the domain renewal in text form up to four weeks before the registration period ends.

(3) Registration depends on the availability of the domain. The domain contract is not concluded or is reversed if registration or transfer is not possible for reasons VHUG is not responsible for (for example rejection by the registry, missing transfer release, third-party rights); fees already paid for the service not performed are refunded. For transfers the customer must provide the authorisation code (auth code) and the information required for identification.

(4) The customer assures that registering and using the domain does not infringe third-party rights (for example trademark, name or competition rights). VHUG does not check admissibility. The customer indemnifies VHUG against third-party claims based on an infringement for which the customer is responsible; for consumers this applies only to the extent they are responsible for the infringement.

(5) The customer is responsible for the domain holder data (name, address, e-mail) being correct and reachable. For extensions where the registry requires it, this data is passed to the registry and the registrar.

(6) If the hosting contract is cancelled, the domain contract remains in force unless it is expressly cancelled as well. On request VHUG releases the domain and provides the auth code required for a transfer as soon as all due fees have been paid.

7 Customer obligations

(1) The customer uses the services only within the law. The customer must not store or distribute content that violates applicable law or third-party rights, in particular unlawful, hateful, youth-endangering, copyright-infringing or pornographic content, and must not send unsolicited bulk e-mail (spam), run phishing, distribute malware or attack other systems.

(2) The customer is responsible for all content stored on or made available through the servers. The customer complies with the information duties applicable to the website (for example legal notice, privacy policy).

(3) Access data must be kept confidential and protected from third parties. VHUG must be informed without delay if misuse is suspected. The customer is liable for misuse by third parties only to the extent the customer is responsible for it.

(4) The customer keeps their software (CMS, extensions, scripts) up to date and secure unless VHUG has expressly taken over maintenance.

(5) If the customer breaches these obligations or authorities or third parties draw VHUG's attention to unlawful content, VHUG may temporarily block the affected content or access to the extent and for as long as necessary to stop the infringement or prevent damage. VHUG informs the customer without delay and hears the customer unless legal reasons prevent this. The customer's obligation to pay remains in case of a blocking the customer is responsible for.

8 Backups and availability

(1) VHUG creates automatic backups where stated in the package. They serve to restore data after technical failures and do not replace the customer's own backups. The customer additionally backs up data at appropriate intervals on their own responsibility.

(2) Restoring backups in individual cases may be charged separately unless it becomes necessary because of an error for which VHUG is responsible and the package does not provide otherwise.

(3) To maintain security and stability VHUG may carry out short-notice maintenance and security updates.

9 Liability

(1) VHUG is liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where VHUG has given a guarantee or fraudulently concealed a defect.

(2) In case of simple negligence VHUG is liable only for breach of an essential contractual obligation (an obligation whose fulfilment is necessary for proper performance of the contract and on whose compliance the customer may regularly rely) and limited to the typical, foreseeable damage. For business customers, liability in these cases is additionally capped at the fees the customer paid for the affected contract in the twelve months before the damaging event.

(3) For loss of data VHUG is liable in the case of paragraph 2 only to the extent the loss would have occurred even with regular and risk-appropriate backups by the customer.

(4) Otherwise liability is excluded. This also applies to the personal liability of VHUG's bodies, employees and agents.

(5) The customer remains responsible for content the customer provides. VHUG is not obliged to monitor the customer's content or to investigate circumstances indicating unlawful activity unless required by law.

10 Data protection

(1) Information on the processing of the customer's personal data is in the privacy policy.

(2) If the customer processes personal data of third parties as a controller on VHUG's servers (for example customer or visitor data of their website), VHUG acts as processor. On request in text form the parties conclude a data processing agreement under Art. 28 GDPR. It can be requested at hello@vhug.tech; on request it is also provided to consumers, as long as they do not act exclusively for private purposes.

11 Changes to the terms and price adjustment

(1) VHUG may change these terms with effect for existing contracts where this is necessary for good reason (for example a change in the law, development of the services, changes in case law or closing gaps) and the balance between service and consideration is not shifted to the customer's disadvantage. Changes are announced to the customer in text form at least six weeks before they are to take effect.

(2) For business customers a change is deemed approved if they do not object in text form within this period; VHUG expressly points this out in the notice. For consumers, changes concerning service, consideration or term only take effect with express consent. If consent is not given, the previous terms continue to apply until the end of the term.

(3) Price increases for existing contracts are announced in text form at least six weeks before the end of the current term and apply only from the next renewal. In this case the customer may cancel the contract to the end of the current term even if the notice period under section 5 has already expired. Increases are only permitted to the extent VHUG's costs have risen (for example data centre fees, licence fees, registry fees) or developments in wages and other costs require it; cost reductions are passed on.

12 Dispute resolution

(1) The European Commission discontinued the Online Dispute Resolution (ODR) platform on 20 July 2025. We therefore no longer refer to this platform.

(2) VHUG is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. This applies regardless of statutory duties; consumers can contact hello@vhug.tech at any time and use other means of dispute resolution (for example the European Consumer Centres).

13 Governing law and jurisdiction

(1) Contracts with business customers are governed by the law of the Republic of Estonia, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the exclusive place of jurisdiction is Tallinn.

(2) Contracts with consumers are also governed by the law of the Republic of Estonia, but only insofar as the consumer is not deprived of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence. The statutory places of jurisdiction apply; consumers may also sue at their place of residence.

14 Final provisions

(1) Amendments and additions to the contract require text form. This also applies to waiving this requirement.

(2) If individual provisions of these terms are or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The statutory rule applies in place of the invalid provision.

(3) Consumers have the statutory right of withdrawal under the cancellation policy.